Tour Operator Services
Being a DMC (destination management company) and an inbound tour operator for over four decades, we provide touristic services for tour operators in East Crete with great success! Our services include hotel contracting, reservations management, airport handling, representative services, multilingual customer care, transfer, excursions, and car rental services.
Hotel Contracting
Having a background of more than 40 years in the local market of East Crete, we have managed to establish long-term partnerships with hotel owners, enabling us to negotiate competitive rates and favorable terms for our clients.
Our profound understanding of the tourism industry and strong relationships with hoteliers allow us to secure beneficially exclusive rates, creating win-win agreements for both partners and clients.
Reservations Management
Our modern technology ensures swift and efficient handling of reservations, offering a user-friendly interface for hassle-free booking experiences. From real-time availability checks to instant confirmations, our systems streamline the process, allowing you to secure your travel plans effortlessly.
As a forward-thinking travel agency, we leverage state-of-the-art technology to provide a seamless booking experience.
Our cloud reservation systems offer real-time updates, ensuring instant access to availability, prices, and confirmations from anywhere in the world.
Representative Services
Our team, comprised of native speakers in German, French, English, Czech, and Polish, joined by seasoned representatives, all offer uncompromised excellence in service and support to present and prospective guests from the onset of their holidays until departure.
Our comprehensive support includes airport greetings, hotel visits, hospital assistance, and departure guidance. Our experienced representatives are dedicated towards ensuring our guests experience memorable holidays.
Committed to continuous improvement, our team stands ready to provide the unparalleled support that makes every guest's holidays an unforgettable and seamless experience from start to finish.
Transfer Services
With constant presence in Heraklion (HER) and Sitia (JSH) airports in Crete, we work hand-in-hand with our office in Ierapetra and your representative team to efficiently handle any last minute bookings or amendments. Our responsive approach ensures swift and satisfactory resolution of all travel-related inquiries, while maintaining a high level of personalized service tailored to each guest's needs.
Drawing upon our extensive experience and well-trained staff, we stand ready to deliver prompt and effective solutions, efficiently addressing any challenges that may emerge.
We work collaboratively to refine the coordination of transfer services, aiming to provide a seamlessly orchestrated and delightful experience for our mutual customers.
Miltilingual Excursions
Using our multi-lingual professional guides and quality transportation, we offer a variety of different weekly excursion programs, consisting of trips covering all tastes, ages and interests, keeping our customers satisfied.
Our five (5) languages excursions program offers Boat Trips, Cultural Sites, Family Activities, Sunny Beaches, Archaeological Sight’s and Adventure Tours in German French, English, Czech and Polish.
In addition to our standard excursion program, which cater to larger groups, we proudly present a unique opportunity for our guests to immerse themselves in the vibrant tapestry of Cretan culture, with "live like local" programs, for smaller groups looking for experiences.
Car Rentals
We offer car rental services across Central to East Crete, including Sitia and the Heraklion area. Our priority is to provide safe and convenient services, with a promise of availability anytime. All our vehicles undergo regular checkups and maintenance to ensure reliability when you need us most.
Our car rental agency is committed to high standards, ensuring that only reliable and well-maintained cars are provided for your journey through Crete's beautiful landscapes.
Experience a journey that is not only smooth but also safe, reflecting our commitment to safety and service since our establishment back in 1984.
Customer Care
Dedicated to excellence, our multilingual customer care department stands ready to efficiently address and resolve any in-resort matters that may arise, swiftly ensuring guest satisfaction.
Maintaining continuous communication with our representatives, we ensure that all guest complaints are promptly handled and resolved on the spot, minimizing any inconvenience. This proactive approach not only enhances our guests' holiday experience but also mitigates the likelihood of post-departure complaints.
With a commitment to delivering exceptional service, we strive to ensure that our guests maximize their enjoyment throughout their stay, leaving with only positive memories of their holiday experience.
